Understanding my missions

My missions is the page in Finaloop Accounting, Finaloop's real-time bookkeeping and accounting service, where we list the information we need from you to keep your books accurate, like a missing app connection, a product cost or a loan's terms. Each request is a mission: a card that explains what we need, with a button that takes you straight to the fix.

Finaloop's team of experts takes care of your books for you, but we'll need your input from time to time, especially during the onboarding stage as we get to know your business. Here are the key missions you may see and what each one asks for. If you've got questions, feel free to reach out to [email protected]. We're here to help!

Click My missions in the sidebar. The number next to it shows how many missions are open. Each card shows a short description (click it to read the whole thing) and the buttons you need to complete the mission.

The page has these tabs:

Some missions don't apply to every business, so their cards offer Don't show me this mission anymore. Click it if the mission isn't relevant to you, and the card moves to Closed with the note You muted this mission.

① Open and Closed tabs, ② Let's check it out, ③ Don't show me this mission anymore.

If your sidebar shows Getting started instead of My missions, you're using Finaloop's setup checklist, which newer accounts get during their free trial. Your requests appear in Getting started as To-do items under Get flawless books, and a My missions link takes you there. After you subscribe, you'll find our requests in My missions.

① Getting started in the sidebar, ② To-do items.

The same requests have different names in Getting started:

To learn more about the trial checklist, read Your first month in Finaloop Accounting.

When you first get started with Finaloop, we'll ask you to choose your inventory tracking method: how Finaloop records your cost of goods sold (COGS), meaning what the products you sold cost you. Click Let's Go on the card to open Inventory. You have 3 options to choose from:

To learn more about which method is right for you, read How to choose your COGS tracking method in Finaloop.

After you subscribe to Finaloop, we'll need some initial information about your balance sheet ending balances from right before you started your books in Finaloop.

For example, if you started your books in Finaloop on 01/01/2026, we'll need some data about your balance sheet numbers from 12/31/2025. Don't worry, we'll let you know exactly what we need and take the guesswork out of it!

Click Go to Balance Sheet Setup Hub on the Let's build my Balance Sheet card, and we'll walk you through a short checklist in the Balance Sheet Setup Hub. (If your card is called Let's build your Balance Sheet, click Let's go.) It covers your business and tax information, your prior tax return and balance sheet, your opening bank balances, your loans, and the acquisition agreement if you bought the business. Once you've provided everything, our bookkeeping team processes it and reaches out if we need more details. The process takes 4 to 6 weeks after all the data is provided.

New businesses: If you started your business this year after January 1, and have no previous balance sheet or tax return, just reach out to us at [email protected] and we can build this for you from the ground up.

Some banks limit how much historical transaction data we can sync automatically. When that leaves a gap, this mission asks you to upload a CSV file with the transactions for the account and date range shown on the card. Click Let's Sort It Out to upload the file (when several accounts need files, click Let's go on the grouped card).

Inventory missions can differ depending on whether you use purchase-based COGS, sales-based COGS or InventoryIQ.

If you use the purchase-based COGS tracking method, you generally won't see inventory missions. If you use sales-based COGS or InventoryIQ, here are the most common missions you may see.

If you use the sales-based COGS method, you may see the mission [number] active products are missing cost per unit if specific products have no cost per unit. Click Let's check it out to see those products.

You can provide a cost per unit in any one of the following ways:

We need the cost per unit if you track your sales per product, not per channel, because it's what we use to calculate your COGS automatically. To learn more, read How sales-based cost of goods sold works in Finaloop and Merging multiple products.

If you use InventoryIQ, you may see the mission [number] active products with missing costs if the number of on-hand units for a specific product is negative (or was negative at some point this year). It typically means you haven't added an opening balance, are missing historical purchase orders (POs), or have missing or incorrect POs for the product. Click Let's check it out to see the products. To learn more, read Why do I have units with missing costs in InventoryIQ?

If you use InventoryIQ, you may see the mission [number] inventory vendors have negative balance if your vendor rolling balance is negative. It typically means you haven't updated historical POs or payments, you haven't added all POs for the product, or some POs had costs that were too low. Click Let's check it out to see the vendors. To learn more, read Managing your POs in Finaloop and Fixing Negative Vendor Balances.

For both sales-based COGS and InventoryIQ, you may occasionally see other inventory missions, such as [number] products with unidentified SKUs when orders have a SKU shared by several products, or Missing products in your Shopify store when you sell products that aren't connected to a product in your Shopify store. If you sell through Amazon FBM, Walmart or TikTok Shop, you may also see a mission such as Update restocked returns for Amazon FBM, Update restocked returns for Walmart or Update restocked returns for TikTok Shop, asking you to add returned units you restocked.

When we process your transactions, we may identify specific apps you use in your business that you haven't connected to Finaloop. We'll create a Missing [app] connection mission (for example, Missing PayPal connection) to ask you to connect the app, so we can sync all the data and reconcile it back to the source of truth. Click Connect account, Connect payment processor or Connect payroll provider, depending on the app.

When we see payouts or transfers going to a bank account or card you haven't connected, you'll see Missing bank connection instead. Click Let's check it out to tell us about the account or connect it.

If you're having trouble connecting the app or have any questions, just reach out to the support team at [email protected] for help.

Sometimes we may ask you to reconnect or refresh an account you've previously connected, with the mission Reconnect your [bank] account or Refresh your [bank] account connection. This is typically due to changes or interruptions in the data flow we receive from your bank. Click Reconnect account or Refresh connection to fix it.

Don't worry, it doesn't happen often, and when it does, we detect it right away so your financials stay accurate.

For certain payment processors or apps, we may ask you to give us a role in the app itself so we can fully reconcile your payments. You'll see this as Missing [app] access (for example, Missing Braintree access). Just click Grant access and follow the on-screen instructions. For details by app, read How to provide Finaloop a role in your payment gateways.

Finaloop automatically categorizes most of your transactions, based on our extensive database of vendors and transactions from thousands of ecommerce companies. But there are certain transactions we ask you about before categorizing them, so we can put them into the most relevant category for your specific business. Click Go to my Transactions to see them, and Done once you've categorized them.

To learn more about how we categorize your transactions and for help categorizing your open transactions, read Categorizing & reviewing transactions.

When transfers or payments are sent between two different stores, payment processors, banks or credit cards, Finaloop's categorization machine automatically identifies the transfers in both sources and matches them. This gives you accurate books with less hands-on work from you. Win-win.

In some cases, when we see an account transfer or payment into your bank account, we don't see the other side of the transfer. This can happen for a variety of reasons, including a missing bank account or credit card, or a transfer from a personal account.

Whenever a transaction like this happens, our Anomaly Detector automatically identifies it and creates the Review unmatched money movements mission, so we can get the information we need from you. Click Let's check it out to open the Anomaly Detector. To learn more about why you're seeing this mission, read Unmatched payouts and transfers.

On occasion, we may identify a gap in the transaction data we receive from your bank. It happens, but rarely. When it does, our Anomaly Detector detects it and creates the Upload missing transactions mission, asking for a CSV file with the transactions for the account and dates shown, so you can rest assured all your transactions are included in your books. Click Let's Sort It Out to upload the file.

If you use a bank or credit card that we can't connect to automatically (a manually managed account), you may see this mission each month, asking for that month's transactions as a CSV upload. Some accounts get Upload monthly PDF bank statements instead, asking for your monthly statements as PDF files.

To prevent overstating your expenses, this mission asks you to help us identify personal (non-business) transactions in your connected accounts. Click Go to my Transactions, then mark them as personal.

Once a year, as part of our year-end closing process, we'll ask you to review and confirm some items so we can make sure your books are complete. The mission Let's get my [year] books tax-ready asks you to complete your year-end checklist, which includes confirming your closing bank balances, wrapping up your year-end inventory and reviewing your books. Just click Go to Year-end Hub and we'll walk you through everything you need to get your books finalized. To learn more, read Year-End Hub: What We Need to Close Your Books.

Our Loans team lives and breathes ecommerce financing arrangements, such as traditional loans, merchant cash advances, other revenue-based financing, lines of credit, SBA loans, you name it.

When we identify loan-related transactions, we'll create the Fill in loans details mission to get the loan details we need from you, like the terms and payment schedule. Click Let's check it out to open the Loans page. Once we have the details, we'll review them and make sure everything is reconciled between the loan repayments and interest payments. To learn more, read How Finaloop tracks your business loans.

When we sync your bills from your bill payment apps, like Settle or Bill.com, we automatically map your account categories from the apps to the correct categories in Finaloop.

For certain categories, we may need more info from you before mapping them to the correct Finaloop category, for example, if your category in Bill.com is "Uncategorized." Click Let's check it out to see the bills. To get these mapped to Finaloop, read Connecting bill management apps, which guides you through the steps.

When a new sales channel is added to your Shopify store, this mission asks you to review its settings, so orders from that channel are recorded correctly in your books. Click Let's check it out to open your sales channel settings.

These missions point you to accounts that need your attention. Review your Ads missions opens the Ads page, and Review your Banks & Cards opens Banks & Cards. Click Let's check it out on either card to see what's needed.

That's it for this action-packed article! As always, contact the support team at [email protected] if you have any questions at all.