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Citibank - Uploading your transactions & bank statements (CSV or PDF) to Finaloop

Connect Citibank to Finaloop Accounting and, when we ask, export a CSV of your transactions or a PDF statement and upload it, so your Citi accounts stay accurate in your books.

Written by Ryan

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Applies to: Finaloop Accounting

Finaloop Accounting, Finaloop's real-time bookkeeping and accounting service, imports your Citibank activity automatically once you connect Citi as a bank account, and you can export a CSV of your transactions or a PDF statement from Citibank and upload it whenever we need data the connection can't provide.

In certain cases, we may need your help getting transactions or reports we can't import automatically from your bank or financial institution. We'll ask for these in a mission, a task in My missions where we ask you for information we need. Here's how to connect Citibank, how to find the relevant reports in your Citibank account, and how to upload them to Finaloop.

1. Connect Citibank to Finaloop

Citibank connects to Finaloop automatically through Plaid, a secure service that links bank accounts, so your transactions flow into your books without uploads. If Citibank isn't connected yet, follow these steps:

  1. Go to Settings → Banks & Credit Cards.

  2. Click Connect banks and cards.

  3. In Select institution, select Citi (it's in the list of common banks, or search for it).

  4. Follow the on-screen instructions to sign in to Citibank and choose your accounts.

Your Citibank account then appears in Banks & Cards → Accounts overview.

When we ask you to upload files

Once Citibank is connected, you only need to upload files when we ask for them in a mission on your Citibank account. This usually happens when:

  • We need transactions from before your connection's history starts, or for a period the connection missed. We'll ask for a CSV.

  • We need to confirm your balances, for example during onboarding or at year end. We'll ask for PDF bank statements.

2. Exporting a CSV file of your Citibank transactions

This guide will walk you through downloading a CSV file containing your transaction history for your Citibank account.

What you'll need to export a CSV

  • Your Citibank account login credentials (Username & Password)

Steps to export a CSV

  1. Log in to your Citibank account using your username and password.

  2. Click Accounts and choose the account your mission asks for.

  3. Scroll down to Your Activity and click the Filter By dropdown.

  4. Confirm Transaction Type is set to All.

  5. Under Custom Date Range, enter the date range listed in the mission in the From and To fields.

  6. Click Search.

  7. Click the download icon in the top-right corner of Transactions.

    Citibank Your Activity panel with Filter By, the Custom Date Range fields, the Search button and the download icon outlined.

    ① Filter By, ② Custom Date Range, ③ Search, ④ the download icon.
    ​

  8. In the pop-up, under Text Formats, select CSV.

  9. Click Export. This will save your CSV file to your device.

    Citibank export pop-up with the CSV option under Text Formats and the Export button outlined.

    ① CSV, ② Export.
    ​

  10. Head over to your mission in Banks & Cards → Accounts overview and upload your CSV file, following the steps in "Uploading your CSV or PDF to Finaloop".

3. Exporting a bank statement (PDF) from your Citibank account

As part of our onboarding and year-end reviews, we may ask for bank statements to confirm your bank balances and keep your books accurate.

What you'll need to download a statement

  • Your Citibank account login credentials (Username & Password)

Steps to download a statement

  1. Log in to your Citibank account using your username and password.

  2. Click Accounts and choose the account your mission asks for.

  3. Click View Statements, in the middle of the screen.

    Citibank account summary card with the View Statements button outlined.

  4. In the pop-up with your most recent statement, click View All Statements.

  5. Scroll down to the Select a Year dropdown and select the year listed in the mission.

  6. Find the statement your mission asks for and click Download to save the PDF statement to your device. Repeat for each month we ask for.

    Citibank Recent Statements list with the Select a Year dropdown and the Download link for the October 2026 statement outlined.

    ① Select a Year, ② Download.
    ​

  7. Head over to your mission in Banks & Cards → Accounts overview and upload your PDF file, following the steps in "Uploading your CSV or PDF to Finaloop".

4. Uploading your CSV or PDF to Finaloop

  1. In Banks & Cards → Accounts overview, click Review on your Citibank account (the button shows the number of open requests, for example Review (1)).

  2. Click Review on the request.

  3. Click Upload attachments (for a CSV request) or Upload PDF Statement (for a statement request) and choose your file.

  4. Click Submit.

You'll see Data submitted successfully once your file is on its way to us.

Tip: Upload your CSV in its original format and currency, and avoid converting a PDF into a CSV or altering any data.

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Need help?

If you have any questions or trouble finding the information you need, feel free to contact us at [email protected]!

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