About
Your credit card's closing date is the last day of its billing cycle, and its closing balance is the New Balance printed on that statement. Finaloop asks for both when it checks your card's balance, in a Closing balance reconciliation or Opening balance reconciliation request.
Credit cards often don't close at the end of the month. No worries: here's what to look for, with examples from some of the most common cards.
1. What to look for
Closing date: the last day of the billing cycle. Depending on your card, it's labeled Closing Date, Opening/Closing Date, or it's the second date in the billing cycle date range. It's not the payment due date.
Closing balance: the amount labeled New Balance.
2. Examples
Capital One
The billing cycle dates are at the top right of page 1; the closing date is the second one. New Balance appears under Payment Information and again in the Account Summary.
① Closing date ② New Balance
Chase
New Balance appears at the top of page 1 and in the Account Summary. The closing date is the second date next to Opening/Closing Date in the Account Summary.
① Closing date (second date) ② New Balance
American Express
Closing Date appears at the top left of page 1, and New Balance is in the box just below it.
① Closing Date ② New Balance
3. Enter it in Finaloop
Go to Banks & Cards → Reconciliation reports and click Review next to your card. A task in My missions (for example, Confirm 2025 closing bank balances) takes you to the same place.
Under Closing date, select the closing date from your statement.
Check the balance Finaloop shows. Under Does the balance match your statement?, select Yes or No.
If you selected No, enter your statement's New Balance in Enter the correct balance.
Upload the statement if the request asks for it.
Click Submit.