1. About
You can cancel your subscription at any time and there are no hidden fees. Since you are the sole owner of your information, if you choose to cancel, you can take your data with you.
This article explains what to do if you decide to cancel your Finaloop subscription. Also see the cancellation & refund policy FAQ on our Pricing page.
2. Refund policy
Subscription fees: Finaloop subscription fees paid monthly or annually are non-refundable.
Implementation fee: We understand that despite the best intentions, life can get hectic, and the timing for completing onboarding might no longer be ideal. If you subscribed but couldn’t find the time or resources to meet with your Finaloop CPA and complete onboarding within the first four weeks, you have the option to pause your subscription until you’re ready to proceed.
We’ll add you to our waiting list for future onboarding when you’re prepared to start again.
3. When to cancel?
When you cancel your subscription, export all your reports and your general ledger into excel or into a Google Sheet.
However, keep in mind that there are book entries and adjustments for the year that can only be done after the year end i.e. after 31 December. Similarly, if you have our tax services add-on, preparing the information to file your tax return can only be done in the early part of the following year.
Both these services require an active subscription. So, if you want to cancel, please contact customer support so we can help you determine the most appropriate cancellation date.
4. Cancel your subscription
>To cancel your subscription to Finaloop:
Send an email to [email protected] and confirm your cancellation date. The date will depend on whether you want us to make year-end adjustments and/or prepare 1099 NEC or other tax forms.
If you don’t require these services after the year end, then you can export all your data as is (i.e., without a year end closing) in a final export into Excel or Google Sheet by following the steps in the Export data to Excel section below.
Then we’ll close your Finaloop account and delete your account details from our records.
If you decide to maintain your active subscription until after the year-end adjustments or filing of your tax return, we’ll do our best to wrap this up for you as fast as possible so that you can cancel the subscription and we can close the account.
5. Export data to Excel or Google Sheets
Finaloop provides access to data for 1 month after a subscription is cancelled or expires. During this period, you can export reports, lists, and data to Excel or CSV.
Data retention
Three months after your subscription is cancelled or expired, your data is typically deleted from Finaloop servers. It is recommended to export records for any long-term retention requirements.
Before canceling your subscription, export your P&L, Balance Sheet and Cash Flow data. You can also export your trial balance and general ledger.
Export reports to Excel
Export reports to Excel
> To export your reports to Excel:
Navigate to Reports and select the screen you want. In this example, P&L is selected.
Use the filters to select the data / date range you want. Each report has its own filter options. For the P&L report, the options are:
Reporting period
Dates from and to
Show by month (toggle)
Show decimals (toggle)
Show by value or percentage of net sales.
Click Export.
Save the file to your chosen download location.
Export the general ledger or trial balance to Excel
Export the general ledger or trial balance to Excel
To export your general ledger or trial balance to Excel:
Navigate to More on your side menu.
Select General Ledger Export or Export Trial Balance.
Select the report period you want to export and click Send to receive it in your inbox.
Export to Google Sheets
Export to Google Sheets
Navigate to Reports>P&L.
Click Export and then Google Sheets.
Connect Google account and enter your Google credentials.